Affordable Movers (“we”, “us”, “our”) is committed to protecting the privacy of all Users and Customers who access our Website, contact us via phone, email, or messaging apps such as SMS, WhatsApp, or Messenger, or book our moving services. This Privacy Policy explains how we collect, use, store, and protect your personal information, your rights regarding that information, and how we comply with New Zealand privacy laws. By using our Website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information from Users and Customers, including but not limited to: your name, phone number, email address, postal address, delivery or moving addresses, payment details, booking details, special instructions for moves, access conditions, and other information you provide when requesting quotes or arranging services. We may also collect non-identifiable data such as browser type, IP address, device information, pages visited, and activity on the Website for analytics and service improvement purposes.
2. How We Use Your Information
Your personal information is used solely for purposes related to providing moving services, including: providing quotes, confirming bookings, facilitating the delivery or move, communicating with you about your booking, coordinating with assigned Movers, processing payments, sending service updates, and responding to inquiries or complaints. We may also use information to improve our Website, services, and customer experience, and to send promotions, discounts, offers, surveys, or feedback requests if you have consented to receive such communications.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. Personal information may be shared with our in-house team, verified partner Moving Companies, payment processors, and other service providers only as necessary to facilitate your move or service request. Any third-party Movers assigned to perform a job are responsible for their own operations, including compliance with privacy and data protection standards. We may also disclose information if required by law, regulation, or legal process.
4. Cookies and Tracking Technologies
Our Website may use cookies, pixels, or similar technologies to enhance your browsing experience, analyze Website traffic, and improve functionality. Cookies may collect non-identifiable information such as IP addresses, browser type, pages visited, and session duration. You may disable cookies in your browser settings, although this may affect certain functionalities of the Website.
5. Security of Information
We take reasonable steps to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption where appropriate, and internal policies and procedures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, or maintain historical records for business purposes. Once the information is no longer required, we securely delete or anonymize it.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information held by Affordable Movers. You may also withdraw consent to receive marketing communications at any time. Requests regarding your personal information can be submitted via email to quote@affordablemovers.co.nz or by contacting us through the Website.
8. Third-Party Links
Our Website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.
9. Children’s Privacy
Our services are intended for Users and Customers aged 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that personal information from a child has been collected, we will take steps to delete it.
10. Changes to this Privacy Policy
Affordable Movers may update this Privacy Policy from time to time. Changes will be posted on the Website without any update. Continued use of the Website or services after any updates constitutes acceptance of the revised Privacy Policy.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: quote@affordablemovers.co.nzWebsite: www.affordablemovers.co.nz
Address: 17B William Pickering Drive, Rosedale, Auckland 0632, New Zealand