Affordable Movers – Website Terms of Use

Introduction and acceptance of these Terms

Affordable Movers (“we”, “us”, “our”) is a New Zealand-owned professional moving company that provides a comprehensive range of moving services across every corner of New Zealand. Our services are delivered directly by our experienced team. By accessing or using this website, contacting us via phone, email, or messaging apps such as SMS, WhatsApp, or Messenger, or booking our services, you agree to comply with and be bound by these Terms of Use. If you do not agree with any part of these Terms, you should refrain from using our website or services. We reserve the right to update or revise these Terms at any time by posting a revised version on the Website, and continued use of the Website or services constitutes acceptance of any updates or changes.

For the purposes of these Terms, “Website” refers to www.affordablemovers.co.nz or any related websites operated by Affordable Movers. The term “User” refers to any individual accessing or using the Website, while a “Customer” is a User who requests moving or delivery services from our Moving Company. The term “Mover” or “Moving Company” refers to either our team providing the service for any moving job. A “Booking” refers to an agreement between a Customer and the Mover for the provision of moving services, whether provided directly by Affordable Movers.

Affordable Movers operates as a professional moving service provider based in Auckland, offering moving services across every corner of New Zealand.

Insurance & Customer Responsibility

We are fully insured for our moving operations.

Please note that our insurance covers damage to customer items only when the damage is caused by a road traffic accident while our vehicle is in transit.

Damage that occurs during handling, loading or unloading—including but not limited to scratches, chips, dents, breakage or accidental damage—is not covered under our insurance policy.

For your own protection, we strongly recommend that customers arrange their own contents or transit insurance if full cover is required for their belongings.

By booking our services, you acknowledge and accept the above insurance limitations.

Moving requests and services

Customers can submit moving or delivery requests, receive quotes, communicate with our team or assigned Movers, and arrange services directly through the Website.

Our moving services cover residential relocations for houses and apartments of all sizes, commercial moves for offices and businesses, and specialty services for items such as pianos, pool tables, spa pools, fragile or heavy items. We also provide packing and unpacking services, storage solutions, furniture delivery, and “man with a van” services. Our services are available locally, intercity, and nationwide, including same-day, weekend, and emergency moves. All services are subject to availability and confirmation.

Bookings, quotes, payments and cancellations

Bookings may be made via the Website, phone, email, or messaging apps. Quotes provided are generally fixed-price unless otherwise specified, and hourly rates apply only in exceptional cases. Payment must be made according to the agreed quote and may be processed via cash, bank transfer, or card. Deposits may be required to confirm a booking, and additional charges may apply for restricted access, long carry distances, stairs, elevators, steep driveways, or improperly packed items. Changes or cancellations must be communicated at least 48 hours before the scheduled move. Late cancellations may incur fees, and 20% deposits may be non-refundable. In cases where Affordable Movers processes payments on behalf of an assigned partner Mover, we act solely as a facilitator; any disputes, claims, or issues relating to the performance, timeliness, or conduct of the service remain the responsibility of the Mover performing the job.

Customer responsibilities

Customers are responsible for providing accurate information regarding addresses, access conditions, staircases, elevators, narrow paths, obstacles, or any other challenges that may affect the move. All items must be securely packed in boxes, bags, or containers, as loose items cannot be accepted. Customers must also arrange parking, permits, or any required access permissions and follow all safety instructions provided by our staff. Failure to comply with these responsibilities may result in additional charges, delays, or refusal to transport items that cannot be safely moved.

Care, damage, delays and claims

While Affordable Movers takes reasonable care in handling and transporting items, we are not liable for damages beyond standard industry practices. Fragile, antique, or high-value items are moved at the owner’s risk unless appropriate insurance has been arranged. We are not responsible for delays caused by traffic, weather, or other unforeseen circumstances. Inaccurate or incomplete information provided by Customers limits our liability. Any disputes, damages, or claims arising from a move, including missing or damaged items, must be addressed directly with the Mover responsible for the job. Consumer rights under the Consumer Guarantees Act 1993 continue to apply directly between Customers and Movers.

Website content and acceptable use

All content on the Website, including text, images, graphics, logos, and other materials, is either owned by Affordable Movers or licensed to us. Users may view, download, and print content for personal, non-commercial use only. Unauthorized reproduction, distribution, or publication is strictly prohibited and may result in legal action. Website content is provided “as is,” and while we strive to ensure it is accurate and up-to-date, we do not guarantee suitability for your specific needs. Users are encouraged to verify all details directly with Affordable Movers or the assigned Mover before making decisions based on Website content. Users must not upload or submit content that is unlawful, offensive, abusive, misleading, or harmful, nor attempt to interfere with the functionality of the Website, upload viruses or malware, or gain unauthorized access. We reserve the right to remove content or restrict access if a User violates these Terms.

Personal information

Affordable Movers collects and processes personal information in accordance with our Privacy Policy. Information provided via the Website, phone, email, or messaging apps is used solely for the purposes of providing quotes, confirming bookings, facilitating service delivery, and communication. Customers are responsible for arranging insurance for high-value or fragile items, as Affordable Movers provides industry-standard care but does not automatically insure items unless requested.

Movers, compliance and third-party services

Affordable Movers reserves the right to suspend or restrict access to the Website at our discretion, including in cases of violation of these Terms, legal requirements, or technical or security issues. Each Mover, whether in-house or a partner, is responsible for their own GST registration, invoicing, and compliance with all applicable New Zealand tax obligations. Affordable Movers does not manage tax matters for any party. All Movers, including in-house and partner teams, are responsible for their staff, equipment, trucks, safety practices, and compliance with all relevant New Zealand laws and regulations. Movers must maintain accurate service information and hold appropriate business, liability, and goods-in-transit insurance. Affordable Movers does not guarantee the qualifications, insurance status, financial stability, or service quality of any third-party Mover.

Reviews and disputes

Affordable Movers Customers may provide reviews and ratings of Movers after a job is completed. Reviews reflect personal opinions, and while we may remove content that violates standards such as hate speech, threats, or fake reviews, we are not obligated to edit, verify, or remove reviews and are not responsible for any reputational impacts arising from feedback. Affordable Movers is not involved in disputes between Customers and Movers, and any issues relating to pricing, timing, insurance claims, damages, cancellations, or service quality must be resolved directly between the Customer and the Mover performing the service.

Limitation of liability and indemnity

To the fullest extent permitted by law, Affordable Movers is not liable to any Customer or Mover for loss of business, reputation, revenue, income, negative reviews, or indirect, incidental, or consequential damages. We do not guarantee the performance, availability, or quality of any assigned Mover. Movers agree to indemnify and hold Affordable Movers harmless from any claims, damages, losses, or expenses arising from damage caused during a move, breach of law, negligent behavior, contract disputes, misrepresentation of services, personal injury, or property damage claims. Customers acknowledge that the actual performance of any move may be completed by either our in-house team or an assigned partner Mover, and that Affordable Movers is not responsible for any resulting loss, damage, or dispute.

External links, communications and governing law

Our Website may contain links to external sites, for which Affordable Movers is not responsible in terms of content, privacy practices, or policies. With your consent, we may communicate with you regarding promotions, discounts, offers, service updates, surveys, or feedback requests, which you may opt out of at any time. These Terms are governed by New Zealand law, and any disputes will be resolved in New Zealand courts. Continued use of the Website or services after updates constitutes acceptance of revised Terms.